FAQS
Returns & Terms
How to deal with if the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help. First: If the item is defective, please notify us within a few days of delivery. Second: please send the photo of defective items to our sale manager by online live chat or email, we will make a partial refund to your original payment method or your dear-lover account according to your requirement. Third: if we can not identification, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred.
Return or cancellation policy
We accept order cancellation before shipment. Shipped out order can not be cancelled.
We accept return & exchange within a few days of delivery. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Track-Your-Order
Above all, thanks for placing order on our website. Your satisfaction will be our greatest source of motivation. We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry. It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely! Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!